Refund policy
Refund Policy
Last Updated: June 2026
At Vendapex, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns for both defective and non-defective products.
To be eligible for a return:
-
The return request must be submitted within 30 days of delivery.
-
Items must be unused, unworn, and in their original condition.
-
Original packaging and tags must be included.
-
Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
-
Gift cards
-
Clearance or final sale items
-
Customized or personalized products
-
Products damaged through misuse or improper handling
Return Process
To initiate a return, please contact:
Email: sure@vendapex.com
Our customer support team will provide return instructions and authorization details.
Please do not return products without prior approval.
Return Shipping Costs
-
If the item is defective, damaged, or incorrect, Vendapex will cover the return shipping costs.
-
For all other approved returns, customers are responsible for return shipping fees.
Refund Processing
Once the returned item has been received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method within 10 business days.
Bank processing times may vary.
Exchanges
If you require an exchange for a different color or style, please contact our customer service team.
Contact Information
Email: sure@vendapex.com
Phone: +1 253-326-1561